Refund policy

Return window

 

You have 30 days from receipt of your order to notify us of your intent to return an item.

 

Eligibility conditions

 

To be eligible for a return, the item must be unused, in its original condition and packaging, with all parts and accessories included. Proof of purchase (order number or receipt) is required.

 

For hygiene reasons, sealed products intended for intimate use or prolonged direct body contact (e.g., seat cushions, tips, or personal-use covers) cannot be returned once their protective seal has been removed, to the extent permitted by applicable law. This exception applies only to the voluntary return of a non-defective product; it does not in any way limit the legal warranties that apply if the product is defective or does not match the order. This exception does not apply to mobility aids or general safety products (e.g., grab bars, ramps, rigid seats) merely because they have been unpackaged — these remain eligible for return under the conditions above, as long as they are in good condition and can be reassembled to their original state. This exception is noted on the relevant product page, where applicable.

 

How to request a return

 

Email us at info@avorasafe.com with your order number and the reason for the return. We will reply with shipping instructions within 2 business days.

 

Return shipping costs

 

Return shipping costs are the customer's responsibility, except where the error is ours (wrong item shipped) or the product was defective on arrival, in which case AvoraSafe covers the return shipping cost.

 

Refunds

 

Once the item is received and inspected, we will let you know whether the refund is approved. If approved, AvoraSafe issues the refund to the original payment method within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post it to your statement. Original shipping charges are non-refundable, except where the error or defect is ours.

 

Damaged or incorrect items

 

If you receive a damaged item or one that differs from your order, contact us with supporting photos and we will arrange a replacement or a full refund, including return shipping. We recommend reporting any damage or error promptly, ideally within 48 hours, to help us process it quickly. This timeframe does not limit any warranty or legal right you may have.

 

Order cancellation

 

Under our voluntary policy, an order can be cancelled at no charge as long as it has not yet shipped. Once shipped, the return policy applies, without limiting any other cancellation rights or remedies provided by law.